Customer Satisfaction Survey

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We appreciate your business and value your opinion

Please rate your satisfaction on a scale of 1-5 with 5 being the best for the Survey Questions below. Use the Additional Comment fields to elaborate on recommendations and suggestions.

(1) Please rate our response time to your inquiry, quotation or order.

Additional Comments (thoroughness, professionalism, etc.)

(2) Please rate our ability to communicate product information.

Additional Comments (drawings, specifications, technical support, etc.)

(3) Please rate the effectiveness of our product literature to matchup with your requirements/search parameters.

Additional Comments (website, brochures, advertising, etc.)

(4) Please rate the efficiency of our order handling process.

Additional Comments (ease of placing orders, changes or amendments, resolve discrepancies, etc.)

(5) Please rate our delivery lead times.

Additional Comments (communicate potential delays, follow-up activities, etc.)

(6) Please rate the competitiveness of our pricing.

Additional Comments (discount structures, terms and conditions, etc.)

(7) Please rate your perception of our products with respect to our competitors.

Additional Comments (range of products, flexibility, features, etc.)

(8) Please rate your overall level of satisfaction with our products and services.

In what ways can we improve our performance? (product, service, technical support, marketing, order handling, etc.)